First Focus and Integris Completed Merger
Managed service providers have unified operations to expand global capabilities for small and medium businesses.
Updated on Sept. 21, 2026 in Remote Work
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Managed service provider First Focus completed its merger with U.S.-based firm Integris on September 1, 2026. The combined group now operates in Australia, New Zealand, the United States, and the Philippines.
Why it matters
The partnership aims to scale global service capacity while maintaining localized delivery models, creating a broader platform for investments in AI, cybersecurity, and automation. This combination allows the firms to integrate their specialized service architectures across new regional markets.
First Focus brings a base of 1,000+ small and medium business customers to the group, alongside a nine-year streak as the top-ranked managed service provider in Australia according to Cloudtango rankings.
The players
First Focus
An Australian-based managed service provider known for supporting small to medium businesses.
Integris
A U.S.-based managed service provider that has unified its global branding following the merger.
Ross Sardi
The CEO of First Focus who now serves as Managing Director (ANZ) and Chief Innovation Officer for the combined group.
The details
The newly unified entity operates under the Integris brand while maintaining a pod-based delivery model that assigns semi-dedicated support teams to each client. This structure is designed to support a same-day service level agreement across all international regions, including the Philippines, where the company houses specialist teams.
Timeline
The merger agreement was initially announced in April 2026.
The merger agreement was completed on September 1, 2026.
Market Landscape
This merger reflects the ongoing industry trend of managed service provider consolidation, where firms scale to compete for enterprise-grade investments in AI and security. By uniting under the Integris brand, the group follows a common path for mid-market players seeking global reach.
Operators currently using First Focus should verify if their existing support pod structure or service level agreements change under the new Integris brand. Businesses should monitor how the combined group's push into AI and automation impacts service pricing and feature availability in the coming year.
The takeaway
Large-scale mergers in the service sector often shift the operational focus toward standardized global offerings. Review your current service contracts to ensure your specific delivery requirements remain protected as the provider integrates new technologies and management layers.
Further reading
Learn more about the latest shifts in the Remote Work sector.
Source note: This article includes information reported by ITnews.
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