Unified IT Platforms Cut MSP Costs by $2,600 per Tech

IT service providers and internal teams reduced operating expenses and improved resolution times by consolidating management workflows.

Updated on Oct. 2, 2026 in Remote Work

Isometric editorial illustration of a modular server rack with organized cooling channels and copper piping, representing IT systems management. — A new Omdia study indicates that IT service providers significantly reduced operational costs and improved ticket resolution times by adopting unified IT management platforms. AI Illustration. Upload story photo >

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Do you believe consolidating software platforms is an effective way to improve your organization's operational efficiency?

A new Omdia study revealed that organizations using a unified IT service delivery platform reported significant cost savings and improved operational efficiency. The analysis tracked eight managed service providers (MSPs) and eight internal IT teams across North America.

Why it matters

Consolidating IT tools has become a top priority for over 40 percent of IT organizations facing the need to support more users and devices with limited resources. This shift allows teams to lower operational expenditure while increasing the volume of endpoints managed.

MSPs reported average monthly savings of $2,600 per technician, totaling $310,000 in annual savings. Participating internal IT teams achieved higher average savings of $2,900 per staff member, resulting in $350,000 in annual savings for a ten-person department.

The players

Kaseya

A global provider of unified IT management and security software for managed service providers and internal IT teams.

Omdia

A technology research firm that provides industry analysis and data on the impact of IT platforms on organizational efficiency.

The details

Organizations achieved these efficiencies by integrating endpoint management, service desk operations, and IT documentation into a single workflow. By utilizing Datto RMM, Autotask PSA, and IT Glue, MSPs increased the number of managed endpoints per technician by 27 percent. Additionally, ticket resolution times improved by 32 percent, with 83 percent of issues resolved within SLA targets.

Over the past year, Kaseya introduced AI-enhanced innovations to Datto RMM.
The Omdia study findings were published on October 2, 2026.

Market Landscape

This data quantifies the operational impact of the industry trend where over 40 percent of IT organizations are prioritizing the consolidation of disparate management tools. It provides a benchmark for firms evaluating whether a unified platform approach aligns with current margin targets.

Managers should benchmark their current ticket resolution times and SLA compliance against the 32 percent and 17 percent improvements cited in the study. Evaluate whether your current stack of endpoint management and documentation tools creates enough friction to warrant a consolidated platform migration.

The takeaway

Unified platforms can drive efficiency by reducing the overhead of managing fragmented IT workflows. Operators should audit their current monthly spend per technician against the $2,600 benchmark to determine if a platform migration offers a positive return on investment.