Bank of America Expanded Hiring of Business Bankers
The lender is scaling up its workforce and AI tools to capture a larger share of the small-business banking market.
Updated on Sept. 24, 2026 in Financial Services
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Bank of America has increased its hiring of business bankers to compete for the 3.4 million small and midsize business clients it serves. The bank aims to grow its market share from 27.6% to 30% by leveraging staff and new AI-driven underwriting processes.
Why it matters
Banks are aggressively recruiting specialized talent as industry competitors have increased business banking job openings by over 105% in the last 18 months. Securing business accounts serves as a gateway for cross-selling personal banking, wealth management, and employee benefit services.
Bank of America reported 2,125 business solution advisers and relationship managers as of November 2025. The institution, which holds $3.5 trillion in assets, currently targets clients generating up to $50 million in annual revenue.
The players
Bank of America
A multinational financial institution with $3.5 trillion in assets that provides consumer and commercial banking services.
The details
The bank is training business solution advisers located in physical branches to transition into relationship manager roles. To accelerate loan underwriting, the bank implemented an AI agent that reduced paperwork processing time from three hours to 15 minutes. This technology is scheduled for a broader rollout across the entire business segment in 2027.
Timeline
November 2025: Bank of America investor day occurred.
Past 18 months: Competition for small-business banker hires increased.
2027: Bank of America plans to deploy AI agents broadly.
Market Landscape
This move follows a 105% increase in business banking job openings among competitors over the past 18 months. Bank of America is aligning its growth strategy with a broader industry push to secure small-business relationships through accelerated digital underwriting.
Business owners should expect faster loan processing times as larger banks increasingly deploy AI agents to manage credit underwriting. Operators should compare their current bank's service speed against these benchmarks to evaluate if their financing needs are being met efficiently.
The takeaway
Large banks are prioritizing speed and relationship-based service to capture small-business market share. Keep an eye on how your lending institution handles paper-heavy processes, as digital-first underwriting will likely become the standard for credit approvals by 2027.
Further reading
For more on industry shifts, visit the Financial Services section.
Source note: This article includes information reported by Banking Dive.
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